Shipping Information
All items offered on Twwcraft are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Most packages arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
If you did not receive your package as promptly as our website stated, we will give RESEND or REFUND per your asking. Please email us at support@twwcraft.com and we’ll make it right!
Customs policies vary widely, and some countries don't charge import fees for shipments but some others will.Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order.Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Shipping Information time frame:
|
Categories |
Production Time |
Shipping Time |
|
Personalized Cutting Boards |
2 - 4 Days |
12 - 15 Days |
|
Wooden Cutting Boards |
2 - 4 Days |
12 - 15 Days |
|
Suncatcher |
2 - 4 Days |
12 - 15 Days |
|
Wood Ornament |
2 - 4 Days |
12 - 15 Days |
|
Custom Shape Ornament |
2 - 4 Days |
12 - 15 Days |
Please note:
The above time frame is only applied for orders to the US with standard shipping methods.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this. International shipping time is around 7-14 days
- For orders delivered at the PO box , please include the zip code plus 4 or 5-digit in your order shipping address.
- For modification orders ,the production time is expanded 1-2 days.
- All items offered on Twwcraft are made and shipped from US
- Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $6.99.
- For peak shopping seasons, our processing and delivery times will be 4 to 8 business days longer than the time frame above. We appreciate your patience as we ask you to hang tight a little longer.