Privacy Policy
Who We Are
We are a fulfillment platform that processes and ships orders on behalf of our registered members who integrate their e-commerce stores with our services through various APIs, including Amazon, Shopify, Etsy, eBay, and WooCommerce. Our website address is: https://twwcraft.com. As a member, you can place and manage orders through our platform. Your data is handled securely and in compliance with all platform-specific regulations, including Amazon’s Data Protection Policy.
Order Processing and Data Collection
When you register as a member and place orders through our platform, we collect the data necessary to fulfill those orders, including your API integration details, order information, and shipping data. This may include customer names, shipping addresses, and contact details to facilitate order fulfillment across platforms like Amazon, Shopify, Etsy, eBay, and WooCommerce.
Media Uploads
As part of the order customization process, members can upload product images or designs to be printed and fulfilled. We recommend avoiding images with embedded location data (EXIF GPS) to protect your privacy. These images will be used exclusively for order fulfillment purposes, including integration with Amazon, Shopify, Etsy, eBay, and WooCommerce platforms.
Cookies and API Integration
To provide a seamless experience, our platform uses cookies to save login information and track your activity across integrated platforms. Cookies help streamline the process of managing multiple e-commerce accounts by keeping you logged in to our system and ensuring smooth interaction with API connections.
- Login Cookies: We use cookies to save your login details and remember your preferences across sessions. This allows for easy re-access when managing orders or updating API integrations with platforms like Amazon.
- Session Cookies: If you log out or close your browser, session cookies will expire, but your API connection settings (for platforms like Amazon, Shopify, etc.) will remain intact for future logins.
Embedded Content from Other Websites
Our platform may include embedded content, such as API instructions or videos from other services (e.g., YouTube for tutorials). These embedded elements behave as if you were visiting those websites directly, and they may collect additional data, use cookies, and include third-party tracking. For example, tutorials from Amazon’s Developer Portal may collect data in accordance with their privacy policies.
Who We Share Your Data With
We do not share your personal data with third parties except when it is necessary to process your orders through integrated platforms. For example, when fulfilling an order via Amazon, we share shipping and order details with Amazon’s API to ensure accurate processing and delivery. If you request a password reset, your IP address will be included in the reset email for security purposes.
How Long We Retain Your Data
We retain your data as long as you are a registered member of our platform. This includes API credentials and order information necessary for fulfillment. You can request to have your data deleted, but data essential for order history (such as fulfillment records for Amazon, Shopify, Etsy, etc.) will be retained as required by law and platform policies.
Your Data Rights
As a member, you have full control over your account and data. You can request to receive an exported file of the personal data we hold, which includes any data provided through our platform and API connections with Amazon, Shopify, Etsy, eBay, and WooCommerce. You can also request the deletion of your personal data, except for data that we must retain for legal or security reasons (e.g., order history).
Where Your Data is Sent
When fulfilling orders across platforms, your data (such as customer information and shipping addresses) is sent securely through each platform’s API (e.g., Amazon’s API, Shopify API, Etsy API). We also use automated systems for spam detection when necessary, ensuring compliance with privacy and data protection regulations across all platforms.
